FAQs

Do I need to book an appointment to talk about a project?

Walk-ins are welcome. However, booking an appointment allows us to serve you with the custom furniture building experience you deserve.

What kind of wait times do you have?

This varies depending on our current workload. Because every project that leaves our shop is hand made our wait times vary. If you need the piece by a specific date please let us know and we will do our best to accommodate you.

Do you do deliveries?

We offer local delivery and setup for custom projects in Windsor Essex County.

Local pickup for our custom projects is always an option. 

Out of town? No problem! We will do whatever it takes to get your custom project to your home.

Do you do any installation?

We do not do installations. We do however work with an insured third-party contractors that would be able to take care of any installation needs your custom project may have. 

If a project requires electrical or gas components do you install that?

Any sort of electrical or gas components that need to be installed on one of our custom projects will not be supplied or installed in the finished product. We can always build the project to be able to accept these types of things, but we’re not able to install them directly.

For more information on this please view our Cosmetic standards: https://www.michaeldifazio.ca/cosmetic-standards

Do you ever use new materials?

We work for you! If you’re looking for the look and functionality of new material then we will use it. Although we try to minimize the use of new materials to keep our shop as eco-friendly and unique as possible.

Can you stain match?

Yes! We can have custom stains made to match other furniture, kitchen cabinets, chairs etc. For more complex finishes we send out the projects to one of our finishing partners to make sure we’re providing top quality customization. Custom stains and stain matching will increase the cost of your project. However We’ve got many stains here that we hope will fit your space wonderfully!

For more information on this please view our Cosmetic standards: https://www.michaeldifazio.ca/cosmetic-standards

Do you do any furniture repair?

We do not. Unless it is a piece that has come from our shop.

Do you do any refinishing?

We do not.

I have some cool material; do you want to buy it?

This would depend! Send me a message and find out. If it’s cool and if we can use it, I’ll most likely take if off your hands!

Do you sell any building materials?

No. At this time we only sell materials as custom projects in our shop.

What type of payment options do you offer?

Direct payment, Cheque, Credit and Cash.

I want an “Elephant in the Room” project for my house. How do we go about building one?

Our “Elephant in the Room” projects are crazy fun projects built by repurposing strange objects that have a cool story or are sentimental to our clients. Check out some of the projects on our Blog posts!

We’d love to hear about the crazy stuff you’ve got taking up space in your basement or garage that you’d like to see transformed into something unique and usable again in your home. Your Family and friends won’t be able to ignore it, they’ll always address your custom built Elephant in the Room! 

Do you have any finished pieces available for purchase?

We are a custom shop. Our showroom is filled with material and product examples of what we’re able to use to build your custom project. The only products that are available for purchase off our showroom floor are the products in our online store. If you’re looking for a specific type of furniture or piece, we would love to hear about it! Send us a message to experience what it’s like to build your own custom furniture with us! 

How much does custom furniture cost?

Every project that leaves our shop will have it’s own pricing based on materials needed and the amount of labor we expect to use. Have an idea for a custom project? Send us a message so we can put together the project and pricing for you!