Reclaim Artistry Inc. (MDRA)

Please read through this document before placing an order with us. By sending your deposit, you're telling us you understand and agree to what's below.

Our Promise

We stand behind our craftsmanship, and we want you confident in your investment from your first conversation with us to years after delivery. Our Warranty covers craftsmanship defects. This document covers everything that isn't a defect — the natural variation and character that come with building by hand from real, reclaimed wood.

Cosmetic Standards & Natural Variations

Every MDRA piece is handcrafted from solid hardwood and much of it reclaimed, salvaged, or live-edge material. Because we build by hand from natural, one-of-a-kind material, no two pieces are ever exactly alike. We celebrate the imperfections in every piece they’re what tell its story, and what make it truly one of a kind.

General Variations in Solid Wood & Reclaimed Material

Because reclaimed, salvaged, live-edge, and dimensional hardwood is our specialty, expect to see some of the following. These are natural characteristics of the materials we build with — not defects, and not covered under our Warranty:

• Knots and natural cracks or checking

• Nail holes, bolt holes, and old hardware marks left over from a board's former life

• Mineral staining and weathering marks in reclaimed material

• Epoxy-filled voids and cracks, used to fill natural imperfections across all materials

• Saw marks, tool marks, and textural differences

• Visible joint lines between boards

• Color and grain variation, board to board and within the same project

• Distinctive marks and other imperfections that come from building with reclaimed material

Dimensional Variation

Because every piece is custom-built by hand, we allow up to 1/2" of variation across all measurements, unless stated otherwise.

Wood Movement

Solid wood responds to seasonal change — as humidity shifts through the year, wood naturally expands and contracts with it. This is normal, and it isn't a defect. You may notice small seams between boards, or minor movement in the length, width, or thickness of your piece from one season to the next — this is expected.

Our Warranty treats movement as normal within a 30–50% humidity range (the average home sits around 40%). Movement or cracking caused by humidity outside that range isn't covered.

Warping isn't common in our work, but it can happen. If movement ever feels excessive, contact our team so we can evaluate what's normal versus what may need repair. If a noticeable change in shape does appear, we typically recommend waiting a few months before assuming repair is needed — seasonal movement isn't always predictable, and pieces often settle back close to their original form on their own.

Glass Tops & Table Pads

We don't recommend placing a glass top or table pad directly on a solid wood surface. Solid wood needs airflow underneath to regulate moisture and manage natural expansion and contraction. A glass top or pad traps moisture against the wood, which can lead to finish damage, uneven colour change, and cracking or warping. Damage related to glass tops or table pads isn't covered under our Warranty.

Coasters and placemats under individual items while they're in use are a great way to protect your finish and keep it looking its best for longer.

Sunlight & Aging

Sunlight changes the colour of wood and stain over time — fading, darkening, or lightening, depending on species. This is a natural characteristic of solid wood, not a defect, and it's excluded from our Warranty. To help your piece age evenly, we recommend:

• Using curtains or blinds to limit direct sunlight on the piece

• Occasionally rotating decor and items placed on the surface

• Giving any extension leaves the same light exposure as the main top — if you own an extension piece, some colour variation developing between the leaf and the main top over time is expected, not a defect

Wood + Stain Variations

Every board absorbs stain differently, even within the same species, even from the same order. We apply the stain or paint colour you select with care, but an exact colour match to a sample, a photo, or a previously completed piece can't be guaranteed.

We don't match stain or paint color from photos. Screens, lighting, and camera settings all shift color, and grain variation makes photo-matching unreliable. If you want a custom stain match, we'll need either the actual product you'd like us to use, or a physical sample like a piece of flooring, a cabinet door, a trim piece.

Even when we match species and stain exactly, natural grain variation means some colour difference will always exist between pieces. Requesting a custom stain match means accepting that a 100% exact match isn't something solid wood can deliver. That's a material reality, not something we can rework our way out of.

The chairs we supply alongside your table come from trusted partners we work with, and we finish them in our shop to match your piece. Even with a careful match, some natural variation in grain and stain absorption between your chairs and table should be expected. We take care to get as close a match as possible, but an exact match can't be guaranteed.

Process

Our Stain Process

Most projects fall into one of three paths, depending on the colour you're after.

House Colours

We keep six stain colors in stock at no additional cost. You can see and feel all six in person in our showroom, on our sample tabletop, or view photos of each. Most clients choose their colour directly from this sample.

If you'd like more certainty on your specific wood, a $50 sample is also available made with the actual wood species your project will be built from, and yours to keep. Some clients want this; most don't need it.

Client-Supplied Stain

If you bring your own stain like something you already own, or a custom blend someone else made for you we're happy to apply it. Color depends on more than just the stain itself; how your project is sanded and finished changes the result too. That's why a $50 sample is required first: we'll apply your stain to a piece of the actual wood your project is built from, so you know exactly what to expect before it goes on the full piece.

The sample is the only way either of us knows what your stain will actually look like before it's on your finished piece. It's also your chance to catch something early, like wanting an extra coat for a darker result. Once you approve the sample, your project is finished to match it.

Custom Color Matching

To match an existing piece like flooring, cabinetry, another furniture piece, we outsource this to a trusted stain and finishing partner, who matches, stains, and finishes your project as one process. No in-house mixing.

Adds 1-2 weeks to your timeline. Cost depends on the colour and complexity. We'll get a real quote from our partner and confirm it with you before it's added to your project.

Your Warranty still covers the finished piece. We chose this partner and their finish system, so we stand behind the result the same as anything we build ourselves.

Even with a specialist, an exact match is never guaranteed (see Cosmetic Standards & Natural Variations). We'll confirm by text that you understand this before your project ships out.

Order Changes & Cancellations

Every quote is confirmed with a 50% deposit plus HST at booking, standard for every project.

Once your deposit is paid, your project moves into our design stage. This is your window to finalize stain, size, and design details with our team, and any changes made during this phase may affect your final payment due on delivery. Once the design phase is complete, we order materials and begin building. Changes after that point aren't guaranteed.

We know plans change. If you need to cancel after your deposit has been paid, we'll work with you. while the deposit itself is non-refundable, we're always glad to help redirect it toward a different piece that's a better fit for what you're looking for.

Lead Times

Turnaround time depends on our current workload. Your timeline starts once your deposit is paid, and we'll give you an estimated completion window with your quote. For example, "ready before the end of March." This is an estimate, not a guarantee.

Your completion window assumes a timely design approval. Delays in approving your design, or changes made during the design phase, may push your completion date back.

Rush production may be available for an additional cost depending on shop capacity; ask your MDRA contact for availability.

When we begin building your project, we'll confirm your expected completion window and ask whether you're able to receive delivery or pickup within 21 days of that date so we can make sure everything's ready and lined up for you when your piece is done.

Notes & Special Requests

Some pieces you see in our portfolio include special requests like non-standard wood species, a custom edge profile, a specific overhang or dimension, engraving, or custom CNC work like adding a logo. Requests like these are changeable during your design phase, and certain requests may affect your project's final price. Once the design phase is finished, we can't guarantee any further design changes.

Any special requests should be made during your design phase. Let your MDRA contact know if you want to make any changes so they can be documented on your project.

Delivery & Pickup

Once your piece is complete, our team will contact you to coordinate delivery or pickup and confirm a date and time.

It's your responsibility to confirm your piece will fit through your doorways, hallways, stairwells, and other entry points before it's built. Furniture can't be refused at delivery because it doesn't fit through an entryway.

If you're picking up your order, our team will help load it. Please bring furniture blankets, tie-downs, and padding. MDRA isn't responsible for securing furniture in your vehicle, or for damage that occurs while loading or in transit after your piece leaves our shop.

Essex County, Ontario: we offer white-glove delivery. Our team unloads and assembles your piece (bolting a tabletop to its base, for example), so you don't need anyone there to help unless you'd like to be.

Elsewhere in Ontario: if our team delivers your piece, we'll assemble it on site. We'll just need your help getting it inside. If a third-party delivery company delivers instead, you'll need to assemble it yourself. Basic tools are required; we'll supply all the hardware.

United States: deliveries are handled by a third-party carrier. Our team doesn't deliver stateside. Your piece will typically be dropped at your front door, and you'll need to assemble it yourself. Basic tools are required; we'll supply all the hardware.

Inspection & Damage Claims

Please inspect your furniture carefully before signing any delivery confirmation. In the rare case your piece arrives damaged:

• Note the damage on the delivery paperwork before signing

• Contact our team right away with clear photos of the damage

Once delivery paperwork is signed, we're not able to take responsibility for damage discovered afterward. Careful inspection at the time of delivery matters.

Holding Your Project After Completion

Once your piece is complete, you'll have 7 days to schedule delivery or pickup. If delivery or pickup is not possible, we'll extend one additional week as a grace period. Starting in the third week after completion, a $50/week storage fee applies for keeping your piece in our shop. Larger projects that require additional off-site storage will be arranged at the client's cost.

How to Care for Your Piece

Cleaning

Our standard finish is a high-end water-based polyurethane, applied in a satin or flat sheen depending on your preference, it’s a durable, protective finish built for everyday use.

Clean your piece with a soft, damp cloth using mild soap and water. Avoid harsh, abrasive, or chemical-based cleaners, and wipe up spills promptly. Use trivets or coasters under very hot items. Using cleaning products outside of what we recommend may void your Warranty.

Heat & Temperature

Your piece leaves our shop just a few days after its finish is sprayed. It'll be dry to the touch, but still curing. Give it two to three weeks to fully harden up, and go easy on it in the meantime. No hot coffees, no ice-cold beers straight on the surface. Use a coaster!

Coasters and placemats are your finish's best friend while it cures, and honestly, they're a good habit to keep well after that too.

Installation (does not apply to every project)

Delivery is getting your piece to you. Installation is possibly cutting and modifying the piece, and usually some general contract work done on-site, to put it in its forever place.

When our team handles your installation, it's billed as time and materials, as a separate line item from your furniture. We'll give you an estimated quote for installation while your project is being built. If actual costs start tracking meaningfully over that estimate once work begins, we'll reach out before continuing. Your final cost reflects the actual hours and materials it took to get the job done. The quote is only an estimate.

You're welcome to arrange your own installer instead like a contractor you trust, someone you know, or you yourself if you're handy.

If you'd rather use another contractor, we're happy to refer independent installers we've worked with in the past. We don't earn any commission, markup, or income from their work. The installation is entirely between you and the installer you choose.

If someone other than our team handles your installation, any on-site cutting or modification needed to fit your space is their responsibility, not ours.

Once your project is delivered and/or assembled, our wood shop's portion of the job is considered complete, and final payment for the piece is due, even if installation doesn't happen until weeks later. If our team is also handling installation, that's billed separately once the installation work is finished, based on actual time and materials.

One more thing worth knowing: if someone other than our team installs your piece, we're not responsible for what happens during that installation. something like a cut made too short, a piece mounted incorrectly, and so on. Your Warranty covers how we built the piece, not what happened to it after it left our shop, so an installation error like that isn't something we'd rebuild or replace under warranty. What we always stand behind is our own craftsmanship, exactly as the piece left our hands.